• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-16-2025 12:01 PM

HP Recommended
Product: HP ProBook 640 G2 Notebook PC
Operating System: Microsoft Windows 11

Dear HP Community

HI

I have been using an HP ProBook 640 G2 6th Gen laptop for the last 6 years, and recently I observed my touchpad mouse stop responding.I upgraded Windows 11 from Windows 10 about 11 months ago, and everything seems fine. After detecting the issues, I have reinstalled Windows 11 22H2 & Windows 10 22H2 also, which are recommended OSs. During OS installation, the touchpad mouse performs well, although the scroll does not work, but I believe it's standard.

 

Once Win 10 or Win 11 completes its installation, the mouse stops working, and I have checked almost all Synaptics. sMbus Touchpad Driver from Oldest to New but the Same. After restarting and Login the mouse pointer does not move through the touchpad. Also, I'd like to mention that if I uninstall HID Compliant Touchpad Driver from Human Interface in Device Manager , the mouse starts working but without scrolling features.

Please help me with this issue and also guide me. Is it a hardware issue, like the touchpad board being damaged? 

 

Device Manager Screenshot 2025-05-16 223224.jpgSystem Info Screenshot 2025-05-16 223416.jpg

 

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.