Touchpad - Touchscreen conflict

[Laurak54]

I have read so many posts in community, followed youtube videos, and much more and still can't resolve this problem. I hope one of you here can help.

My laptop touchpad works just fine UNTIL I touch the screen and then only the touchscreen works.  To get the touchpad to work again,  I have to reboot the computer. I should be able to go back and forth between the touch screen and the touchpad, right?  I have always had this capability until I had an 'event' of a driver service added on 3/13/2019, which was really strange because I was on a cruise vacation and my laptop was at home in sleep mode.  The event log reads - 

Device install requested

Device stated (i8042prt)

Driver service added (SynTP)

Driver serivce added (mouclass)

Driver service added (i8042prt)

Device installed (sum[dinf_amd65_4b...)

"

Device ACPI\SYN3226\4&a12d2ae&0 was migrated.

Last Device Instance Id: ACPI\SYN3226\4&a12d2ae&0
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0x0
Present: true"

"Driver Management concluded the process to install driver synpd.inf_amd64_4bb7eefd0acdcb31 for Device Instance ID ACPI\SYN3226\4&A12D2AE&0 with the following status: 0x0."

Details-

Synaptics SMBus TouchPd

Driver version 19.5.10.75

It shows this is the most current update

I have also tried to do a  rollback to a previous version.

Any suggestions?  I am at a total loss and it is a hard habit to break to not use the touchscreen.  Please try to help me in plain language, as I am a casual user and not a programmer. 

Thanks in advance for thinking this over.

[KrazyToad]

@Laurak54

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Laurak54]

[Laurak54]

I get this error message from the link - is there a url to use?  thanks, Laura

[KrazyToad]

@Laurak54

Please click Here and this should take you to the HP Support Assistant Website where you will see the Option to download

[Laurak54]

I downloaded the manager app you recommended and all the extra ones.  I only had one update and it wasn't for the drivers.  I have run the driver update a number of times.  

I did touchpad diagnostic tests and all passed.  Right now my pointer and touchscreen are both working, but it is likely just a matter of hours before that stops again.  This is so frustrating.

thanks for trying to help!  

[KrazyToad]

@Laurak54

If the issue reoccurs, you can try reinstalling the Touchpad driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Mice and Other Input Devices and expand the List
- Look for Touchpad driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Touchpad driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

If the issue persists, you need to perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.