Touchpad click won't work

[ClarkeyL]

Hello!

My trackpad button won't click

[Hawks_Eye]

Hi @ClarkeyL 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Thanks for sharing that—when a trackpad button suddenly stops responding, it can really throw off your workflow. Let’s walk through a few recommended steps to get that click working again:

🛠 Step 1: Check Touchpad Settings

• Press Windows + I to open Settings.
• Go to Bluetooth & devices > Touchpad.
• Make sure the touchpad is enabled, and check if Tap with a single finger to single-click is turned on (this can help as a temporary workaround too).

🔄 Step 2: Perform a Hard Reset

This clears out any temporary glitches:

1. Shut down your laptop completely.
2. Unplug the power adapter.
3. Press and hold the power button for 15 seconds.
4. Plug it back in and power on.

📥 Step 3: Update Touchpad Drivers

• Right-click the Start button > Device Manager.
• Expand Mice and other pointing devices.
• Right-click your touchpad > Update driver > Search automatically for drivers.

If that doesn’t help, visit HP’s official driver page and enter your laptop model to download the latest touchpad driver manually.

🧪 Step 4: Run HP Hardware Diagnostics

• Restart your laptop and press Esc repeatedly, then F2 to open HP PC Hardware Diagnostics.
• Select Component Tests > Mouse/Touchpad, then follow the on-screen instructions.

This will help confirm whether the issue is hardware-related.

🔄 Step 5: Windows Update

• Go to Settings > Windows Update and check for any pending updates.
• Sometimes a system update can resolve compatibility issues with input devices.

If the button still won’t respond after these steps, it might be a physical hardware issue. But let’s not jump to conclusions—try these first and let me know how it goes. We’ll keep pushing forward until it’s sorted!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye