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Solved!

Touchpad doesn't work and cursor disappeared

HP Recommended
15-da0039nk
Microsoft Windows 10 (64-bit)

Hello,

I woke up today and turned on my hp laptop to find out that the cursor isn't showing, and the touchpad isn't working.

I rushed to google hoping to find something to help and I stumbled upon a video in which the man says to uninstall and reinstall the touchpad drivers (Synaptics Touchpad in my case) and so I did it, I ended up uninstalling the drivers and the Synaptics software. And now I can't download both of them, the drivers downloaded from the hp website don't work, and when I try to install the software from the Microsoft Store an error occurs (Code: 0x803FB005) and I couldn't find it anywhere on the web. then I tried a system restore knowing that I had done one the day before because I like to do system restores when I do things on my computer I don't really know why, the driver isn't there, but the app is, but I can't open it, so I tried uninstalling and reinstalling and it gave me the same error code I believe.

After that, I did a whole system reset, and that didn't work either, I still have no touchpad drivers and whenever I launch the app this message pops up, so now I'm left with no touchpad driver unable to download them, and so touchpad software too. 

I really hope I demonstrated my problem clearly to you guys and I really hope I can get some of your help.
Thank you in advance and sorry for my bad English.

I am also able to use an external mouse, it was what I used to post this magnificent screenshot.

Thanks again! really looking forward to your helpScreenshot 2020-10-13 224536.pngScreenshot 2020-10-13 223550.png

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HP Recommended

Thanks everyone for your replies, the problem is fixed

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