Touchpad is not working

[Piyush2000]

I am facing an issue with my touchpad as it is not working at all. I am trying to install touchpad driver from official HP site and it is showing installed successfully but driver is not visible in device manager and still facing same problem. I also tried to restart my laptop and again install driver and do restart again but problem not get resolved. Kindly please help me. 

Thank you

[Nal_NR]

Hi @Piyush2000,

Welcome to the HP Support Community.

 I understand that your touchpad not working. I'd like to help!

Try the following - connect a USB Mouse where required.

Hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In the Device Manager window, expand Mice and other pointing devices.

Right-click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this, and then proceed with the uninstall.

When complete, shut down the notebook.

Disconnect any peripheral, including any USB Mouse.

Tap away at the ESC key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes', and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Let windows fully load for a few minutes before checking the touchpad function.

Hope this helps! Keep me posted. 

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