Touchpad is not working

[hjftyydtkbhjk]

My touchpad is not working. My computer is fully updated and I ran a diagnostics test but it said nothing was wrong with my laptop.  The touchpad option is not showing up in settings and also under the device manager. In the device manager, if I unplug my USB mouse the "mice and other pointing devices" option disappears completely and there is no driver tab if I click on it for more info. I attempted to download http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71867.exe but it tells me that a newer version of Synaptic pointing device is still installed on my notebook and I should uninstall it from add or remove program yet I can't find it there, it's also not found in programs and features. I also tried to download SynMsiDApp but it wouldn't download saying an error occurred but didn't specify what. I don't know what to do, please help.

[The_Fossette]

@hjftyydtkbhjk,

Welcome to the HP Support Community!

I reviewed your post and I understand that the touchpad is not working correctly on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

When was the last time the touchpad was working fine?

What is the operating system you are using?

Meanwhile, I recommend you download and install HP support assistant and it will automatically download and install all the latest drivers available for your computer.

Here is how it is done.

Download link: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!