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06-17-2020 04:38 PM
Product: Spectre x360 Convertible 13-ae00
Operating System: Microsoft Windows 10 (64-bit)
I'm having touchpad issues with the following failure ID:
I'd very much like some assistance addressing my issue.
1 REPLY 1
06-21-2020 05:13 AM
I reviewed your post and I understand that you are facing issues with the touchpad on your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I checked the failure ID you have shared and it looks like a hardware issue. I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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