• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎12-17-2023 09:14 AM - edited ‎12-18-2023 11:50 AM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y842AV)

Dear PC Support Team,

I am writing to report an issue with my laptop's trackpad. Over the past few month, I have noticed that the trackpad starts to become unresponsive and shutter after a brief period of use. 

To resolve the issue, I have already reset my laptop once and installed the latest drivers for the trackpad, but unfortunately, the problem still came back after some days of use. But at least this shows that it's not a hardware issue.

Please let me know if there is any additional information you require from me to diagnose the issue. I have provided the details of my laptop below:

Model: System Model HP Spectre x360 2-in-1 Laptop 14-ef0005TU
Operating System: Windows 11 (last update)

Best regards,

Andrei

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.