Touchpad not responding

[iamagary]

I bought this HP Envy x360 2-in-1 Laptop 15-fe1xxx yesterday, and the touchpad is not responding at all. I tried double tapping the top left corner. I tried downloading new drivers, and I am told everything is up to date. I tried the HP PC diagnostics, but am unable to complete due to the cursor not even being visible on the screen. I also tried to locate the touchpad in the settings to see if it was turned off, but to no avail. Any help or recommendations would be appreciated.

[zoey7886]

@iamagary, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your touchpad not working! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Try this step: 

Perform a hard reset:

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

Note: Do not disconnect your mouse, keyboard, or monitor

• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

Please refer to this link for further troubleshooting steps: HP Notebook PCs - Troubleshoot the touchpad

Let me know how it goes!

Take care, and have an amazing day!  

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Regards,