Touchpad not working HP Pavillion x360

[Jates]

My Touchpad has been acting up lately. Sometimes it works, but after a reboot it doesn't and shows "This device cannot start. (Code 10) A request for the HID descriptor failed."

I don't think it's a hardware issue, as resetting the drivers by disabling and re-enabling seems to fix the problem, although it might take a few attempts or a reboot. Either way, i am trying to update the drivers to see if that fixes the problem but when i try to update the driver from the website, i get an OS compatibility error as the latest update is for 22h2 and i am on 23h2. This has been an ongoing issue for a while now. i have seen quite a few people with the same problem with the same laptop model I think the Drivers need an update. I'm not sure, but if anyone finds a temporary fix, please let me know.

[Nal_NR]

Hi @Jates,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Please download and install the ELAN Precision Touchpad Filter Driver for your machine: Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Jates]

I have tried this already. Once I go through the driver installer it shows a pop saying "The driver is not supported on this OS version (10.0.22631)." However, I think I found the cause of the issue. When my trackpad stops working. I can just flex the casing of the laptop at the bottom where the trackpad is to get it working again. I don't know how that works and why that seems to fix it but it works for me for the time being. I am now wondering if it even is a driver issue. It might just be a hardware issue where the trackpad's wire might just be loose or something I'm not sure.

[Nal_NR · Accepted solution]

Hi @Jates ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Yes this could be a hardware issue. 

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!