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‎03-23-2024 01:22 PM

HP Recommended
Product: HP Notebook - 14q-cs0023tu
Operating System: Microsoft Windows 10 (64-bit)

i have a problem with my laptop. When I put it into sleep mode, the touchpad doesn't respond once I wake it up. The only way to make the touchpad work again is to reinstall the drivers in device manager, however this is frustrating when you have to do it all the time, so does anyone have any idea how to permanently fix this?

 

I can fix the problem if I uninstall ''ELAN TouchPad" to "ps/2 compatible mouse touchpad "in device manager, but this leads to a number of other problems like scroll with 2 fingers not working 

 

also i tried HID checkbox to not  allow to turn off to save power

1 REPLY 1

‎03-24-2024 02:36 PM

HP Recommended

Here's a document from HP Support about troubleshooting touchpad issues and it includes a video:


https://support.hp.com/au-en/document/ish_7166540-7166585-16



I am a volunteer and I do not work for, nor represent, HP
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