Touchpad not working after windows 10 pro reinstall

[Ammy30]

Hello HP,

yesterday i reinstall my windows 10 pro and after that my touchpad is not working and also not shing in control panel and device manager.

[Raj_05]

Hi @Ammy30,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the touchpad driver may not have been reinstalled properly after your Windows 10 Pro reinstallation. Here are some steps you can take to troubleshoot and resolve the issue.

Check for Touchpad in Device Manager

• Open Device Manager: Press Win + X and select Device Manager.
• Look for the Touchpad: Check under Mice and other pointing devices or Human Interface Devices. If you see an entry for the touchpad, it may have a yellow exclamation mark indicating a problem.
• Update Driver: Right-click on the touchpad entry and select Update driver. Choose Search automatically for updated driver software.

Install or Update Touchpad Drivers

• Visit HP Support Website: Go to HP Support and enter your laptop model.
• Download Drivers: Look for the touchpad driver under the Drivers & Downloads section. Download and install the appropriate driver for your model.

Check BIOS Settings

• Restart your Laptop: Enter the BIOS setup by pressing the appropriate key (usually Esc, F10, or Del) during startup.
• Check Touchpad Settings: Ensure that the touchpad is enabled in the BIOS settings. Save any changes and exit the BIOS.

Reinstall Touchpad Software

• HP Support Assistant: If you have HP Support Assistant installed, open it and check if it offers to install or update the touchpad driver.
• Touchpad Software: Sometimes, touchpad manufacturers have their own software (like Synaptics or ELAN) that you may need to install.

Run Windows Troubleshooter

• Open Troubleshooter: Go to Settings > Update & Security > Troubleshoot.
• Run the Troubleshooter: Select Additional troubleshooters and then run the Hardware and Devices troubleshooter.

Check for Windows Updates

• Update Windows: Go to Settings > Update & Security > Windows Update, and check for updates. Install any available updates, as they might include drivers or fixes for your issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support