10-27-2016 11:25 AM
Mouse pad working fine this morning now can't find the cursor at all. Tried turning off and on, double tapping etc, but no joy. It actually won't even turn off. The power button slowly lights blue sporadically off and on. Please help me!
11-24-2016 09:40 AM
Try a Hard Reset as follows.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for a full minute. Plug in the AC Adapter ( leave the battery out for the moment ) and see if the notebook will start.
Then try to restore BIOS To defaults
Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
I am not an HP Employee