Touchpad not working

[Jit11]

My ENVY laptop touchpad is not working. 

[Echo_Lake]

@Jit11

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[Jit11]

Thanks.

Product name: HP ENVY TS 15 Notebook PC

Serial number: [Personal Information Removed]

Product number: E3A58PA#ABG

I don't use this laptop very often so I don't remember if this happened after a window or software update. I only noticed two months ago.

I have tried uninstall/reinstall and now I can see pointer on my screen but still touchpad e.g. left click or right click doesn't work.

[Echo_Lake]

@Jit11

Thank you for posting back. 

let's try these steps: 

Hard Reset: Follow the steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ub6424 · Accepted solution]

Hello @Jit11 

For Windows 8.1

(1) Update BIOS ( if not already done )

HP Notebook System BIOS Update (AMD Processors)

F.22 Rev.A

7.0 MB

Dec 15, 2017

Download

(2) Update touchpad

Synaptics TouchPad Driver

17.0.8.0 Rev.

147.9 MB

Sep 30, 2013

Download

For Windows 10

(1) Update BIOS ( if not already done )

HP Notebook System BIOS Update (AMD Processors)

F.1B Rev.A

7.0 MB

Jan 8, 2016

Download

Reboot and Test again ...

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

[Jit11]

Sorry I have accidently hit incorrect button. My touchpad is still not working.

[ub6424]

Hello @Jit11 

To be sure, you are using Windows 8.1 or Windows 10 ?

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[ub6424]

Hello @Jit11 

(1) Download and install HP Support Assistant:

https://support.hp.com/us-en/help/hp-support-assistant

If you received an incompatible operating system message during HP Support Assistant installation, please download and install the Legacy version

(2) Start HP Support Assistant:

Update all drivers and check for hardware/driver issues

(3) Reboot and test again ...

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[JMBanks]

Everyone posting update bios.  DONE. Checked for updates, but it was a bluetooth update.  Nothing on the touchpad.  Not showing up in the device manager. 

[ub6424]

Hello @JMBanks 

Could you please open a new topic for your <bluetooth> problem? I will help you.

best regards