Touchpad not working

[ImpulsiveLove]

My current windows 11 version is 23H2. the current touchpad version is not supported by this windows version. Kindly provide an accurate solution for this at the earliest.  

[Nal_NR]

Hi @ImpulsiveLove,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The issue you're encountering with the touchpad on your HP Pavilion x360 14 Convertible PC (14-dy0000) being incompatible with Windows 11 version 23H2 is likely due to outdated or incompatible touchpad drivers. Here’s how you can resolve this issue:

1. Update the Touchpad Driver via HP Support Assistant

• HP Support Assistant can automatically detect and install the latest drivers for your device.
• If you haven’t already installed it, download it from HP's website.
• After installing HP Support Assistant:
  1. Open HP Support Assistant.
  2. Go to the My devices tab.
  3. Select your device and click Updates.
  4. Look for any updates related to the touchpad and install them.

2. Manually Download and Install the Latest Touchpad Driver

• You can manually download the latest compatible driver for your touchpad from the HP website:
  1. Go to the HP Customer Support - Software and Driver Downloads page.
  2. Enter your product name (HP Pavilion x360 14-dy0000) in the search bar.
  3. Select Windows 11 64-bit as the operating system.
  4. Look for the latest Touchpad or Synaptics/ELAN driver under the "Driver-Chipset" section and download it.
  5. Install the downloaded driver and restart your laptop.

3. Roll Back to a Previous Driver Version

• If the latest driver is causing issues, rolling back to a previous version may resolve the incompatibility.
  1. Right-click on the Start menu and select Device Manager.
  2. Expand Mice and other pointing devices.
  3. Right-click on your touchpad device (it may be listed as Synaptics, ELAN, or something similar) and select Properties.
  4. Go to the Driver tab and click Roll Back Driver if the option is available.

4. Check for Windows Updates

• Sometimes, Windows Updates include compatibility fixes for drivers:
  1. Go to Settings > Windows Update.
  2. Click Check for updates and install any pending updates.
  3. Restart your laptop to see if the touchpad starts working correctly.

5. Disable and Re-enable the Touchpad

• Temporarily disabling and re-enabling the touchpad can sometimes reset the driver.
  1. Open Device Manager.
  2. Expand Mice and other pointing devices.
  3. Right-click on your touchpad and select Disable device.
  4. Wait a few seconds, then right-click again and select Enable device.

6. Reinstall the Touchpad Driver

• If none of the above solutions work, you might need to uninstall and then reinstall the touchpad driver:
  1. In Device Manager, right-click on your touchpad device and select Uninstall device.
  2. Confirm any prompts to remove the driver.
  3. Restart your laptop. Windows should automatically reinstall the default touchpad driver.
  4. If the default driver doesn’t work well, try installing the driver you downloaded manually in step 2.

You may also refer to this video URL.

If you continue to face issues even after trying these steps, it’s advisable to contact HP Phone Support for assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ImpulsiveLove]

Hi Elohi_NR , 
I have tried all these steps. I will explain you the issues i faced while trying each of these steps.
1)  No updates were shown for my device.

2) My current windows version is 23H2 which is not shown in the list. 

3) Mice and other pointing devices option is not being displayed. 

4) My windows are up to date. 

5) same response as 3).

6) same response as 3).

Also, as mentioned earlier, there is an issue with one of the I2C HID device drivers. Its showing error code 10 - driver cannot be started. 

I performed these steps for I2C HID drive too.. still its not resolved. 
Kindly provide support for my issue. 

[Sneha_01]

Hi @ImpulsiveLove,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your touchpad is not working on Windows 11 version 23H2 and you suspect that the driver is not supported, here are several steps to resolve the issue:

1. Check for Windows Updates

Open Settings:

• Go to Start > Settings or press Windows Key + I.

Navigate to Updates:

• Click on Update & Security > Windows Update.

Check for Updates:

• Click Check for updates and install any available updates.

2. Update or Reinstall Touchpad Drivers:

• Right-click the Start button and select Device Manager.
• Expand the Mice and other pointing devices section.
• Look for the touchpad entry, which might be listed as something like Touchpad, Synaptics, ELAN, or Windows Precision.
• Right-click the touchpad entry and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Driver (if updating doesn’t work):

• Right-click the touchpad entry and select Uninstall device.
• Restart your computer. Windows should automatically reinstall the driver.

3. Adjust Touchpad Settings

• Go to Start > Settings or press Windows Key + I.
• Click on Devices > Touchpad.
• Make sure the touchpad is turned on.
• Adjust the sensitivity and other settings as needed.

4. Run Windows Troubleshooter

• Go to Start > Settings > System > Troubleshoot.
• Click on Other troubleshooters.
• Run the Keyboard troubleshooter, which sometimes helps with touchpad issues.

5. Check for Conflicting Software

• Boot into Safe Mode and see if the touchpad works. If it does, the issue might be caused by third-party software.

6. BIOS/UEFI Settings

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2, F10, DEL, or ESC during startup).
• Ensure that the touchpad is enabled in the BIOS/UEFI settings.

7. Perform System Restore

• If the touchpad was working previously, you can restore your system to a point before the issue started.
• Go to Start > Settings > Update & Security > Recovery and select Open System Restore.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support