Touchpad odd sound new laptop

[ThisLaw]

First time here. Hi

Bought a new laptop  then realised after using it weeks later the touchpad on the left side will all work fine but has 2 clicks and its so annoying.

Basically you have the normal click down but when you touch it lightly, it will make a tapping sound from the bottom as well. I have seen the same on youtube with someone else but it has been repaired twice from HP under warranty and its better but its still clicking twice.

really annoying as its a few weeks old and been repaired TWICE.

Any have an opinion on this as I dont want to exchange it, wipe all data again for the same issue. I am a real noob with laptops..

Thanks

[praveenbv]

Hi @ThisLaw, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[ThisLaw]

Hi The laptop has more than 11 months left in warranty and has been repaired TWICE by contacting hp.

It feels a bit better but still makes this noise thats why I am on here as the service centre didnt repair it properly TWICE which is a joke as its a basic repair.

[praveenbv]

Friday, April 30, 2021

11:52 PM

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

[ThisLaw]

HI

I have tried to send you a PM with the case details but not sure if the pm went through.

Can you let me know if you have the pm?

[ThisLaw]

also seems other people have the same issue

https://www.youtube.com/watch?v=jBUycDbdkyY

https://www.youtube.com/watch?v=DwkYZAl8294

www.youtube.com/watch?v=1aLCcqJF3aE

and this is same model as my laptop

I think for such a huge company as HP they must be aware of this issue as its not an isolated situation for me only

[ThisLaw]

OK has no-one else on this whole forum have an opinion on this or if HP can actually resolve this is some way, any other experiences as to how they deal with these situations if they cannot fix it if its raised to a higher level?

Just expected more feedback than this.

Thanks