Touchpad of my device has stopped working.

[Mr_Bryan]

The touchpad used to work well until it failed unexpectedly. No error message. Just doesn't respond at all.

Windows 11 version 23H2 OS build 22631.4169

Any help please

[Raj_05]

Hi @Mr_Bryan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion x360 14 Convertible PC touchpad has stopped working, here are a few troubleshooting steps you can try.

Check Touchpad Settings:

• Go to Settings > Devices > Touchpad.
• Ensure that the touchpad is enabled. You can also adjust the sensitivity settings here.

Update or Reinstall Touchpad Drivers:

• Right-click the Start button and select Device Manager.
• Find Mice and other pointing devices, then right-click your touchpad device and choose Update driver.
• If updating doesn't work, you can try uninstalling the driver and then restarting your PC. Windows should reinstall the driver automatically.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for any available updates and install them.

Restart Your PC:

• Sometimes a simple restart can fix the issue.

Function Key:

• Some HP laptops have a function key that toggles the touchpad on and off. Look for a key with an icon resembling a touchpad (usually F5 or F7) and try pressing it while holding the Fn key.

Check BIOS Settings:

• Restart your PC and enter BIOS (usually by pressing Esc or F10 during startup).
• Look for touchpad settings and ensure the touchpad is enabled.

Run HP Hardware Diagnostics:

• HP laptops often have built-in diagnostics. Restart your PC and press F2 during startup to enter HP Support Assistant and run a touchpad test.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support