Touchpad on chromebook not working

[alfie16]

I bought a new chromebook today and when i started it up it went to the 'finding bluetooth' screen, straight away the keyboard got a tick but it constantly searched for a mouse. I had not attached any external keyboard or mouse o i don't know why it searched for them. After waiting 15 mins and nothing happening i attached a usb mouse and everything works fine. Not happy that i have to have a mouse to navigate screens.  Can i fix it myself or will i need to return the chromebook?

[asmita6658]

Hi @alfie16

Welcome to the HP Support Community. 

Try these steps - 

Press the Esc key several times.
Drumroll your fingers on the touchpad for ten seconds.
Turn your Chromebook off, then back on again.

Also, try a reset - 

1) Turn off your Chromebook.
2) Press and hold Refresh Refresh + tap Power Shut down. 
3) When your Chromebook starts up, release Refresh Refresh.

If the issue still persists, try resetting the Chromebook to the factory settings - 

A factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder.

Before you reset, make sure to back up your files on Google Drive or an external hard drive. The factory reset won't delete any of your files on Google Drive or external storage device.

Try these steps - 

1) Sign in to your Chromebook.
2) At the bottom right, select the time.
3) Select Settings Settings.
4) At the bottom, select Advanced.
5) In the "Powerwash" section, select Powerwash and then Restart.
6) In the box that appears, select Powerwash and then Continue.
7) Follow the steps that appear and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account.

Once you've reset your Chromebook, follow the onscreen instructions to set up your Chromebook. Check if the problem is fixed.  

Hope this helps! Keep me posted. 

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Have a great day!