Touchpad stopped working and I2C HID device shows a Code 10.

[Emidio1]

My touch pad on my Omen 16 stopped working and the I2C HID Device status is "This device cannot start (Code 10). A request for the HID descriptor failed."

I have tried everything that I have been able to find on the internet to rectify the problem from uninstalling, updating the driver etc and nothing works.

Can someone please assist with the correct fix for this problem?

[A_Gayathri]

Hi @Emidio1 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your Omen 16 gaming laptop touchpad. The Code 10 error usually indicates a problem with the hardware or drivers. Here are some steps you can take to troubleshoot and hopefully resolve the issue:

Update Drivers:

• Go to the "Device Manager" on your Windows 11 system.
• Locate the "I2C HID Device" under the "Human Interface Devices" section.
• Right-click on it and choose "Update driver."
• Select "Search automatically for updated driver software" and follow the on-screen instructions.

Roll Back Drivers:

• If updating the driver doesn't work, you can try rolling back to the previous version.
• In the "Device Manager," right-click on the "I2C HID Device," choose "Properties," go to the "Driver" tab, and click on "Roll Back Driver" if the option is available.

Uninstall and Reinstall Drivers:

• Uninstall the touchpad driver completely from the "Device Manager."
• After uninstalling, restart your laptop.
• Windows should automatically reinstall the driver upon restart. If not, you can go to the "Device Manager" and manually install the driver.

Check for Windows Updates:

• Make sure your Windows 11 operating system is up to date. Sometimes, system updates can include fixes for hardware issues.

BIOS/UEFI Update:

• Check if there is a BIOS or UEFI update available for your laptop on the manufacturer's website. Sometimes, updates to the system firmware can resolve hardware-related problems.

System Restore:

• If the issue started recently, you might consider using System Restore to revert your system to a previous state when the touchpad was working correctly.

Check for Physical Damage:

• Ensure there is no physical damage to the touchpad. If you recently dropped the laptop or exposed it to any physical stress, it could be a hardware issue.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Emidio1]

Hi @Gaya1239

Thanks for the welcome and your attempt to assist but I have tried all your suggestions before posting my issue and nothing has helped at all. At this stage I am contemplating replacing my Laptop with another brand as I see that I am not the only one with a HP that has encountered this issue and have attempted everything to no avail.

Once again thanks I was hoping someone out there might have found a solution that I have not attempted yet.

Regards

Emidio1

[A_Gayathri]

@Emidio1,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!