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‎03-20-2019 04:40 PM - edited ‎03-20-2019 04:43 PM

HP Recommended
Product: zbook
Operating System: Microsoft Windows 10 (64-bit)

I have recently lost my multifinger function on my touchpad (for zoom, scroll etc) after the last windows 10 update. I have tried to update the driver again since and researched touchpad problems to see if it can be resloved, but no joy.  Has anyone else had this problem? and Ideas? Solutions? would be much apperciated!!

 

Cheers

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2019 05:55 AM

HP Recommended

I managed to fix the probelm. I reinstalled the driver through the software and drivers page on the hp support website. So Manually it seemed to work. Thanks

View solution in original post

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3 REPLIES 3

‎03-21-2019 04:49 PM

HP Recommended

Welcome to the HP Support Community  @MrMoores 

 

Go to Device Manager under Mice and Other Pointing Devices.

 

Uninstall your TouchPad and " Delete the Driver Software" when asked.

 

Reboot and let Windows install the best driver.

 

REO

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‎03-22-2019 03:22 AM - edited ‎03-22-2019 03:23 AM

HP Recommended

Thank you @RE051ST for the reply! I uninstalled the HID compliant mouse and rebooted the system. there was no prompt so i went in to the device manager and right clicked on the mice and other pointing devices, and rescanned hardware for changes. it then reinstalled the driver and i restarted once again. I can now scroll but still no zooming and moving side to side ect. any other ideas?

 

Cheers

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‎03-26-2019 05:55 AM

HP Recommended

I managed to fix the probelm. I reinstalled the driver through the software and drivers page on the hp support website. So Manually it seemed to work. Thanks

Was this reply helpful? Yes No
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