Touchscreen Feature Not Working on My HP Laptop

[ishika1]

Hi HP Support Team,

I am experiencing an issue with my HP laptop, where the touchscreen feature has stopped working. I have attempted to resolve the issue by updating and uninstalling the touchscreen driver, but the problem persists.

Laptop Model: HP Pavilion x360 - 14-cd0053tx

Serial Number: SN# [personal info removed]
Operating System: Windows 11 Home Single Language, 23H2, 64-bit operating system, x64-based processor
Steps Taken:

• Updated touchscreen driver
• Uninstalled and reinstalled touchscreen driver

Despite these steps, the touchscreen is still not functioning. Could you please assist me in resolving this issue?

Thank you for your support.

Ishika Vaghasiya

[Nal_NR]

Hi @ishika1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the touch screen.

If you have performed all the steps from this document and still having issues, I recommend you contact phone support as this could be a hardware issue. 

Hope this helps! Keep me posted for further assistance

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