• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎09-17-2023 12:21 AM

HP Recommended

My laptop has touchscreen from the start. I recently changed my laptop's C drive to make it faster, but when the repair shop fixed it, they installed a Windows version which does not support the touchscreen feature. I have tried touchscreen troubleshooting where you need to touch blocks and drag and drop them, and it responded accurately. However, when I touch my screen normally, it doesn't work. I have tried a few options from the virtual assistant of HP, but the solutions it gave me were not even showing. For eg: It told me to open device manager and then on human interface devices. There it told me to click on touchscreen option but there was no option like that! There are no drivers in the device manager too for touchscreen. I dont want to do the hard reset (as it will delete my data). How do I fix this?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.