Touchscreen Stopped working

[apolkadots]

I have always had touchscreen. I had it, then I updated my laptop, and now all of a sudden it just doesn't work. My laptop now says it was never touchscreen and that Pen and touch is not available. I feel like I'm hallucinating. I've looked into uninstalling the touchscreen thing, and when I go to the HID thing in the device manager, it isn't there. I've done a hard reset, and I've done just about every cartwheel that the virtual agent can make me do, and nothing happens. I can't even figure out how to contact an actual person, because every time I do I get to chat with the lovely Virtual gal with the same solutions to a problem that is not mine. 

[TEJ1602 · Accepted solution]

@apolkadots, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Try updating the computer 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Perform a touch screen diagnostic test in HP Hardware Diagnostics

Use the HP PC Hardware Diagnostics UEFI tests to detect problems with the touch screen hardware.

1. Connect the AC adapter to the computer.

2. Press the Power button for at least five seconds to turn off the computer.

3. Turn on the computer and immediately press Esc repeatedly, about once every second. When the Startup menu appears, press F2.

4. When the HP PC Hardware Diagnostics screen displays, click Component Tests.

   

5. Click Touch Screen.

6. There are two interactive touch screen hardware tests. Click Touch Pointer Test first.

   

7. Read the on-screen instructions, and then click Run once.

8. Touch each of the blocks on the screen to erase them. The test ends after you erase all the blocks or after three minutes have passed, and the results display.

   

9. Click Main menu to return to the main screen.

10. Click Component Tests, and then click Touch Screen.

11. Click Drag And Drop Test.

    

12. Read the on-screen instructions, and then click Run once.

13. Drag each orange rectangle to the box indicated by the arrows with a finger or a stylus. The test ends after you reposition all the blocks or after three minutes, and the results display.

    

Refer to the document https://support.hp.com/us-en/document/c03488148 for additional help.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!