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- Touchscreen driver not showing

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1 REPLY 1
09-16-2024 09:22 AM
Hi @Raj_251282,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your touchscreen isn’t working and the driver isn’t showing up, you can try the following steps to troubleshoot and resolve the issue:
1. Check Device Manager
Open Device Manager:
- Right-click the Start button and select Device Manager.
Check for HID-compliant Touchscreen:
- Expand Human Interface Devices.
- Look for HID-compliant touch screen or a similar entry. If you don't see it, it might indicate a driver issue or a problem with the hardware.
Update Driver:
- Right-click on HID-compliant touch screen (if it’s there) and select Update driver.
- Choose Search automatically for updated driver software and follow the prompts.
Reinstall Driver:
- If updating doesn’t work, right-click on the touchscreen device and select Uninstall device.
- Restart your laptop. Windows should attempt to reinstall the driver automatically.
2. Enable Touchscreen in Windows Settings
Open Settings:
- Go to Settings > Devices > Pen & Windows Ink.
Check Touch Feedback:
- Ensure Show visual effects when I touch the screen is enabled. Sometimes this option can also refresh the touchscreen settings.
Check Device Settings:
- Go to Control Panel > Hardware and Sound > Tablet PC Settings.
- Under the Display tab, check if you can calibrate or enable the touchscreen.
3. Check Windows Updates
- Install Updates:
- Go to Settings > Update & Security > Windows Update.
- Click Check for updates and install any pending updates. Sometimes updates include drivers or fixes for touchscreen issues.
4. Run Hardware Troubleshooter
- Troubleshooter:
- Open Settings > Update & Security > Troubleshoot.
- Select Additional troubleshooters and look for any troubleshooting options related to hardware or touch screen.
5. Check BIOS/UEFI Settings
Enter BIOS/UEFI:
- Restart your laptop and enter the BIOS/UEFI setup (usually by pressing a key like F2, F10, or Del during startup).
Check for Touchscreen Settings:
- Look for any settings related to touchscreen functionality and ensure it is enabled.
6. Perform a System Scan
System File Checker (SFC):
- Open Command Prompt as an administrator (search for cmd, right-click, and select Run as administrator).
- Run the command: sfc /scannow. This will scan and attempt to repair corrupted system files.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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