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‎03-29-2020 10:05 AM - edited ‎03-29-2020 10:06 AM

HP Recommended
Product: ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

I installed a new assembly on my laptop and it seems that it's assembled incorrectly, because the touchscreen is upside down. Not display, not the image, just the touchscreen. When I touch the bottom corner of the screen, the cursor appears on the upper corner.

The calibration doesn't help. Any updates don't help either. 

Is there a way to turn it the correct way?

Thank you.

1 REPLY 1

‎04-01-2020 07:16 AM

HP Recommended

@Stasyasurrealis

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

If the Touchscreen is assembled incorrectly it will not work. Check if you are able to perform the Touchscreen Test to confirm the Hardware Functionality

 

You can refer to this Link: https://support.hp.com/in-en/document/c03488148

 

If the issue persists you might have to contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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