Touchscreen not responding HP model 13-s128nr

[VinayH]

HP Pavilion x 360, No P1F10UA#ABA Windows 10 64 bit 

I had installed HP pen control software and after that the touch screen stopped responding.

I followed instruction given on various forums and deleted hid-compliant touch screen from device manager. it was instructed that after this restart and the touch screen would start working again, but it did not repsond. I deleted the pen software, updated windows to the latest version 1909, but still the issue has not been resolved. Tried all options available but still no result.

Where can I download HID-compliant touch screen for my laptop.

Please help

[Echo_Lake]

@VinayH
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the HP PC Hardware Diagnostics UEFI tests to detect problems with the touch screen hardware.

1. Connect the AC adapter to the computer.

2. Press the Power button for at least five seconds to turn off the computer.

3. Turn on the computer and immediately press Esc repeatedly, about once every second. When the Startup menu appears, press F2.

4. When the HP PC Hardware Diagnostics screen displays, click Component Tests.

   

5. Click Touch Screen.

6. There are two interactive touch screen hardware tests. Click Touch Pointer Test first.

   

7. Read the on-screen instructions, and then click Run once.

8. Touch each of the blocks on the screen to erase them. The test ends after you erase all the blocks or after three minutes have passed, and the results display.

   

9. Click Main menu to return to the main screen.

10. Click Component Tests, and then click Touch Screen.

11. Click Drag And Drop Test.

    

12. Read the on-screen instructions, and then click Run once.

13. Drag each orange rectangle to the box indicated by the arrows with a finger or a stylus. The test ends after you reposition all the blocks or after three minutes, and the results display.

    

• If the diagnostics tests pass but the touch screen still does not respond during regular use, continue to the next step.

• If one or both tests fail, a 24-digit code, or failure ID, displays. Contact HP and provide this code. The failure ID is also available in Test Logs on the main menu.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.