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‎01-28-2021 05:13 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My Spectre notebook is not responding to touchscreen input, either from the included pen or a finger or otherwise. When I open HP pen control, I get an error message telling me that pen control is not compatible with my computer. This is clearly incorrect, seeing as the pen was included with the notebook and I have used it before successfully with this same computer. The recommended instructions on the HP website have been thoroughly unhelpful, so maybe one of you guys will know what to do.

1 person had the same question
1 REPLY 1

‎01-31-2021 12:37 PM - last edited on ‎08-01-2023 07:26 AM by Level 5

HP Recommended

@bfeiler19

 

I reviewed your post and I understand that the touchscreen is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/ish_4305073-3491276-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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