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bfeiler19
New member
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Message 1 of 2
117
Flag Post

Touchscreen not responding to input, pen control disconnected

‎01-28-2021 05:13 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My Spectre notebook is not responding to touchscreen input, either from the included pen or a finger or otherwise. When I open HP pen control, I get an error message telling me that pen control is not compatible with my computer. This is clearly incorrect, seeing as the pen was included with the notebook and I have used it before successfully with this same computer. The recommended instructions on the HP website have been thoroughly unhelpful, so maybe one of you guys will know what to do.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post

‎01-31-2021 12:37 PM

HP Recommended

@bfeiler19

 

I reviewed your post and I understand that the touchscreen is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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