Touchscreen not working - HP Envy 13 (2017)

[CHS14]

My touchscreen on my HP Envy 13 has stopped working. 

When I look at my device specifications it now says "No pen or touch input is available for this device" - touch screens don't magically disappear!

According to the troubleshoot guides I should be updating drivers in Device Manager under Human Interface Devices - the only things I have are HID-compliant wireless radio controls and HP Wireless Button Driver.

Any recommendations?

[asmita6658]

@CHS14
 
Greetings!
 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. 

I have reviewed your post and I understand, there's an issue with the touchscreen. 

Don't worry I'm here to help. To better assist you -Were there any hardware or software changes made? 

Let's try these steps -

1) In Windows, search for and open Device Manager.
2) Expand the Human Interface Devices heading.
3) The touch-screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.
4) Confirm the uninstallation.
5)  Restart the computerreinstallthetouch screen driver.to

Also, try updating the computer -

Step 1 Run Windows Updates troubleshooter by clicking on this link.

Step 2 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

To know more, you may also refer to this document. 

Let me know how that pans out. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 
Have a great day!

[CHS14]

Attempted all these before your reply. Was on phone to HP support for 2 hours before they hung up. In which time they performed a factory reset on my laptop, which did absolutely nothing

Is it so hard to get some actual support from HP

[MathewT]

Hi @CHS14

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely

Cheers

[CHS14]

I look forward to hearing from them

[CHS14]

Still not heard anything......