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‎09-19-2022 09:54 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Operating System: Microsoft Windows 11

The touchscreen on my Pavilion x360 has stopped working. Not sure if it is related to a windows update. 

There are two IC2 HID devices listed in device manager and one has an error. I have ran the troubleshooting and that was unable to help. I have installed the latest drivers but nothing helped! There are no windows updates pending or restarts. I have also uninstalled all HID related devices and restarted but again no change. Please advise. Thanks.

Yozz_0-1663602659093.png

 

2 people had the same question
2 REPLIES 2

‎09-24-2022 09:56 PM

HP Recommended

me too

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‎09-27-2022 04:14 AM

HP Recommended

Hi @Yozz and Chicho12

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that the touch screen of your HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV) is not working.

Please follow the steps from this document to perform a system restore.

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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