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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-19-2022 09:54 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Operating System: Microsoft Windows 11

The touchscreen on my Pavilion x360 has stopped working. Not sure if it is related to a windows update. 

There are two IC2 HID devices listed in device manager and one has an error. I have ran the troubleshooting and that was unable to help. I have installed the latest drivers but nothing helped! There are no windows updates pending or restarts. I have also uninstalled all HID related devices and restarted but again no change. Please advise. Thanks.

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