Touchscreen not working on ENVY x360 15m-ee0013dx

[laos76]

I just got the convertible laptop ENVY x360 15m-ee0013dx but the touchscreen is not working and when I look at system information it reads "No pen or touch input is available for this display".  I already updated BIOS and drivers but is not working, and in Device Manager there is no touchscreen option.  What should I do to activate touchscreen?

[sandytechy20]

@laos76

Welcome to the HP support community.

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[laos76 · Accepted solution]

Thank you for the support.  The functionality did not work on BIOS nor with a new Windows installation using the recovery steps.  I have returned the product given its hardware failure.

[sandytechy20]

@laos76

Good to know that issue has been addressed.

Feel free to contact us in the future if you need any assistance.

Cheers.