cancel
Showing results for 
Search instead for 
Did you mean: 
DRSG424
New member
1 0 0 0
Message 1 of 3
1,136
Flag Post

Touchscreen not working

HP Recommended
Spectre x360 Convertible 13t
Microsoft Windows 10 (64-bit)

Product Name: Spectre x360 13t (convertible 13-ap0xxx)

Product Number: 7FQ48AV

 

My touchscreen isn't responding at all, and honestly I can't remember how long ago it happened or the specific circumstances. It's been at least a few months, perhaps since October of last year when it said the ELAN EZtouch driver couldn't initiate because something was messed up in its call. (I can't remember the exact wording but I got this message when looking into the driver before mistakenly uninstalling instead of disabling the driver). Could I get a copy of the driver software? I can't find it anywhere. I will try to see if reinstalling works to fix the display to restore touchscreen capabilities.

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
6,087 6,085 267 341
Message 2 of 3
Flag Post
HP Recommended

Hi@DRSG424, Welcome to the HP Support Community!

             

I see from your post that you're having issues with the touchscreen not working properly on your HP Pavilion notebook. Don't worry we'll work together to help you find a solution.

 

In this scenario, I would suggest here is to follow these steps here: 

 

Perform a Hard reset on the notebook

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

 

The next thing, I would suggest here is to Run Windows Updates troubleshooter -

 

Download and install the troubleshooter from this link.

 

Now try to perform a Windows update:

 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

 

If the issue still persists, I would suggest here is to update the Bios, chipset and graphics card drivers on your computer from  HP Support Assistant Updates - 

 

1) In the search box, type, and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Jose7449
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

@DRSG424 wrote:

Product Name: Spectre x360 13t (convertible 13-ap0xxx)

Product Number: 7FQ48AV

 

My touchscreen isn't responding at all, and honestly I can't remember how long ago it happened or the specific circumstances. It's been at least a few months, perhaps since October of last year when it said the ELAN EZtouch driver couldn't initiate because something jcpenneykiosk was messed up in its call. (I can't remember the exact wording but I got this message when looking into the driver before mistakenly uninstalling instead of disabling the driver). Could I get a copy of the driver software? I can't find it anywhere. I will try to see if reinstalling works to fix the display to restore touchscreen capabilities.


Did you ever find a solution for this? I'm in the same situation.

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation