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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-09-2021 03:36 PM

HP Recommended
Product: Spectre x360 Convertible 13t
Operating System: Microsoft Windows 10 (64-bit)

Product Name: Spectre x360 13t (convertible 13-ap0xxx)

Product Number: 7FQ48AV

 

My touchscreen isn't responding at all, and honestly I can't remember how long ago it happened or the specific circumstances. It's been at least a few months, perhaps since October of last year when it said the ELAN EZtouch driver couldn't initiate because something was messed up in its call. (I can't remember the exact wording but I got this message when looking into the driver before mistakenly uninstalling instead of disabling the driver). Could I get a copy of the driver software? I can't find it anywhere. I will try to see if reinstalling works to fix the display to restore touchscreen capabilities.

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