• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎01-21-2024 12:23 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi there, 

I have a problem with my Laptop Spectre Folio - 13-ak0314ng.

My Touchscreen is not working properly. It only works on the bottom half of the screen but also not 100%

I try to update the bios, also the touchscreen driver, I tried to do the test (F2 and then you have to choose the pixel - dont know how to describe it better) I also tried the virtual assistant but right now, nothing worked.

Has anyone had the same problem or has anyone an idea what to do?

 

Regards,


Carrie

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.