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tnarron12
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Message 1 of 2
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Flag Post

Touchscreen stopped working

HP Recommended
Pavilion x360 convertible 11m-ap0000
Microsoft Windows 10 (32-bit)

I have always had a touchscreen on my laptop. I turned it on today and it is not working. I have done every step that the virtual chat told me to do and it is still not working. I am not sure what else to do. 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@tnarron12, Welcome to the HP Support Community!

 

I understand that touchpad has stopped working on your PC.

 

As you mentioned that touchpad is not getting listed in the device manager.

 

Have you tried checking with an external mouse? Does the external mouse work?

 

BIOS is updated?

 

Please try the steps recommended below.

 

Click the Device Settings or the Click Pad Settings tab of Mouse Properties. If you have a Synaptic device, the tab includes the Synaptic icon. 

Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.

 

On some touchpads, you can turn the Touchpad on or off by double-tapping in the upper-left corner of the Touchpad. Double-tap to turn the Touchpad on, repeat to turn the Touchpad off.

 

Refer to this article to further troubleshoot touchpad issues.

 

If the issue still persists please provide the product number of your PC. 

 

I will try to find the best driver available for your PC

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

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