Trouble connecting Dell external monitor with displayport to HP 14 laptop with USB-C

[Shnitty]

Hello.  I just purchased an HP 14-dq0052 laptop that has a USB-C port.  I am trying to connect to my Dell monitor that has a Displayport, HDMI and VGA.  I am already connecting USB-C to Displayport from my Macbook Air.  But when I plugged in the USB-C to my laptop I get the "No DP Signal" message on my monitor.  Any suggestions?  I have done the Windows-P and chose Extend, and I have gone to System-->Display-->Multiple Display-->Detect and it says "We didn't find another display".  Any suggestions?

[banhien · Accepted solution]

@Shnitty 

Is your machine an HP 14-dq0052dx ? Its specs

          https://support.hp.com/us-en/document/c08172988

It ONLY has 1 hopeless USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Other option: :   https://support.hp.com/au-en/document/c05357751

Regards

[Shnitty]

@Banhien 

Yes my machine is the 14-dq0052dx.

So are you saying I CAN connect to an external monitor from my HDMI port?  I originally purchased an HDMI/Displayport adapter and that didn't work.  My monitor does have an HDMI port.  Will it work if I go HDMI to HDMI?

Thanks for all your help so far!

[Shnitty]

UPDATE!  HDMI to HDMI worked!  Thanks for your support!