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- Re: Trying to connect broken laptop display to monitor

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01-10-2020 03:12 AM
It was working a few weeks ago, not the screen but when i connect it to the other monitor, but then I accidentally uninstalled the integrated graphics and after I was done with it I shut it down. After a few hours went back to open it, connected it to the monitor and now it doesn't work. I wanted to reinstall the integrated graphics but I can't because my laptop's screen is broken. How do I fix this?
01-13-2020 10:28 AM
@baco0071
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What happens when you connect the computer to an external monitor?
- Are you getting any signal or error or display?
Keep me posted for further assistance.
 ECHO_LAKE
 I am an HP Employee 
01-14-2020 11:54 AM
Thank you for posting back.
This sounds like hardware related issue with the computer display. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 ECHO_LAKE
 I am an HP Employee 
