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HP Recommended

I got an HP ProBook 450 15.6 inch G9 Notebook PC. The first day before the Windows updates (windows 10 V 22H2) I was able to use the USB C port to connect to two (Dell) monitors.  After the updates, I can no longer do that, when I plug in the USB C cable, it won't recognize the monitors. I can use the (only) HDMI port to connect to either one of them (one at a time). 

 

I thought I should play with the display adapter (intel(R) Iris(R) Xe Graphics) drivers, I installed older and newer versions but none of them worked.  

OS:  Microsoft Windows 10 Pro

Processor: 12th Gen Intel(R) Core(TM) i7-1255U, 1700 Mhz, 10 Core(s), 12 Logical Processor(s)

 

Again, I would like to connect to the two monitors (and I know the machine supports this because I was able to do that the first day). What else should I do?

 

Thanks in advance.

 

 

1 REPLY 1
HP Recommended

OK weird, I did something like "power drain", while the laptop was on and disconnected from the power source, I pushed down the on/off key for about 30 seconds, then I started again. Next, I plugged the USB-C cable with two monitors, and voila! it worked. 

 

Can someone from the support team explain the appropriate power drain method for HP and why it works?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.