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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Two monitors from USB C: HP ProBook 450 15.6 inch G9

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08-06-2023 01:45 AM
I got an HP ProBook 450 15.6 inch G9 Notebook PC. The first day before the Windows updates (windows 10 V 22H2) I was able to use the USB C port to connect to two (Dell) monitors. After the updates, I can no longer do that, when I plug in the USB C cable, it won't recognize the monitors. I can use the (only) HDMI port to connect to either one of them (one at a time).
I thought I should play with the display adapter (intel(R) Iris(R) Xe Graphics) drivers, I installed older and newer versions but none of them worked.
OS: Microsoft Windows 10 Pro
Processor: 12th Gen Intel(R) Core(TM) i7-1255U, 1700 Mhz, 10 Core(s), 12 Logical Processor(s)
Again, I would like to connect to the two monitors (and I know the machine supports this because I was able to do that the first day). What else should I do?
Thanks in advance.
08-06-2023 03:57 AM
OK weird, I did something like "power drain", while the laptop was on and disconnected from the power source, I pushed down the on/off key for about 30 seconds, then I started again. Next, I plugged the USB-C cable with two monitors, and voila! it worked.
Can someone from the support team explain the appropriate power drain method for HP and why it works?