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‎12-25-2020 11:30 PM

HP Recommended

Ok, I believe I have a windows 10 laptop Its HP and I cannot type and move my cursor I tried a synaptics driver but it said something about my browser not being compatible. I just want a straight forward answer, I turned it to most sensitive, nothing seems to be working. I don't want to buy a usb mouse but im going to have to. Please I just want an answer and if you can please make it detailed. If you can also please try and give me multiple answers. Thanks.

1 REPLY 1

‎01-04-2021 10:45 AM

HP Recommended

@Help_please3

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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