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Message 1 of 2
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Flag Post

Typing with Keyboard Producing Random Characters

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

When typing on the laptop's keyboard, apparently random keys are produced. For example, if I type the letter i, io appears, and if I type K, KL appears. Utilizing an external keyboard works fine, and limited testing of the screen's keyboard appears fine.

 

Additionally, when attempting to delete one email with the mouse, all emails are scrolled and deleted.

 

To date, I have:

 

Rebooted, to include shutting down laptop and then holding power key down for 15+ seconds.

Checked ease of access which appears to be properly set.

Uninstalled keyboard drivers, restarted computer

Checked for computer updates

Conducted hardware test of keyboard, which yielded error code: 937W7K-9AGA8G-GXGJ2K-G51N03

 

Please advise as to what is wrong, and how to fix.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DanPavilion360

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I did decode the failure ID and it refers to Letter Key Failure which is hardware issue.
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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