UNABLE TO ADJUST BRIGHTNESS

[jimmy0807]

HELLO,

AFTER UPDATING MY GRAPHIC CARD DRIVERS OF AMD RADEON RX6500M GPU.I AM UNABLE TO ADJUST BRIGHTNESS OF MY LAPTOP.CURRENTLY I AM USING HP VICTUS LAPTOP WITH AMD RYZEN 5 5600H PROCESSOR AND AMD RADEON RX6500M GRAPHIC CARD WITH 8GB RAM . IS THERE ANYONE WHO CAN HELP ME WITH THIS ISSUE?

[Sneha_01]

Hi @jimmy0807 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to have brightness control issues after a graphics driver update. Here are some steps you can take to resolve the problem on your HP Victus laptop:

1. Check Windows Settings

• Go to Settings > System > Display. Make sure the brightness slider is visible and try adjusting it from there.

2. Reinstall Graphics Drivers

• Sometimes updates can cause issues. Uninstall the current AMD drivers:
  • Open Device Manager.
  • Expand Display adapters.
  • Right-click on the AMD Radeon RX 6500M and select Uninstall device. Check the box for "Delete the driver software for this device" if prompted.
• Restart your laptop, then download and install the latest drivers directly from the AMD website or use the AMD Auto-Detect Tool.

3. Check for Windows Updates

• Ensure your Windows is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.

4. Adjust Power Settings

• Sometimes power settings can affect brightness controls. Go to Control Panel > Power Options and check your selected plan's settings.

5. Update BIOS

• Check if there’s a BIOS update available for your laptop model on the HP Support website. Sometimes BIOS updates can resolve hardware compatibility issues.

6. Reset Display Drivers

• Open Device Manager, right-click on your display adapter, and choose Disable device. Wait a few seconds, then right-click again and select Enable device.

7. Check Hotkeys

• Ensure that the function keys (like F2 and F3) for brightness control are functioning. Sometimes, they may require pressing the Fn key simultaneously.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[jimmy0807]

@Rachel571,

I tried all the above mentioned solutions, but nothing is working. I am facing this issue from last 10-15 days .And in my city there is no HP service center. Can you please guide me with this? 

[Sneha_01]

Hi @jimmy0807 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support