USB-C \ 2 external screens on HP Pavillion 14-ce3xxx

[SS2221]

Hello,

I'm trying to connect my laptop to two external displays (one VGA, one HDMI). I have a USB-C to VGA adapter. However, when I plug it in Windows gives an error saying "Unknown USB Device (Device Descriptor Request Failed)". I've tried searching online and on this forum for a solution but I can't find any.

1) Is this machine capable of connecting a display via USB-C?

2) If so, does it need a specific brand \ type of adapter?

3) If not, is there any other way I could connect it to two screens? Could I try a standard USB to VGA adapter?

Many thanks.

[banhien · Accepted solution]

@SS2221 

What is your Pavillion 14-ce3xxx ? For example

        HP Pavilion - 14-ce3010tx

The above machine has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does not support video out. Your machine probably has same port.

1 & 2: ditto

3. Yes, you can use USB-A hub/dock.

If you wish to have 2 or more external monitors (and notebook monitor - total 3), please enter your requirement on the following link and it will find for you few options on market today including some HP products:

      https://www.displaylink.com/products/universal-docking-stations

or try following HP docks

   https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Regards

[SS2221]

Hi Banhien,

Thanks for your very quick reply. You have answered my question!

I have two further questions if you don't mind? Some of the HP docks on the second link have this footnote: "For USB-C®functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C®port. ". But others don't specify. Am I right in thinking that only those docks that don't have the message will work?

Also, I found this dock that is much cheaper than the HP ones. I can't see any message about DisplayPort Alt Mode. Do you think it will work? Or is it too risky? https://www.laptopsdirect.ie/hub0100b-usb-type-c-to-hdmi-vga-travel-dock-hub0100b/version.asp

Thank you again.