• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-05-2020 04:48 PM - edited ‎06-05-2020 04:51 PM

HP Recommended
Product: 15-cw0985na
Operating System: Microsoft Windows 10 (64-bit)

I am buying an adapter for USB-C to HDMI which requires Alt Mode. My laptop supports DisplayPort 1.2 but I don't know if it has Alt  mode. Can someone help me out?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2020 05:46 PM

HP Recommended

@adamrhurley 

 

That's true. Looks like HP has a mix up here. Its specs says it has USB-C with DP 1.2 but its Manual says  on page 2:

 

         USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer

 

I believe words in the manual that means it does NOT have Alt mode.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-05-2020 05:04 PM

HP Recommended

@adamrhurley 

 

It specs

 

      https://support.hp.com/au-en/document/c06087441

 

Does your monitor have DP connector ? Have you tried DIRECT USB-C to DP cable, no HDMI ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-05-2020 05:09 PM

HP Recommended

USB-C to DP cable still requires Alt mode

Was this reply helpful? Yes No

‎06-05-2020 05:46 PM

HP Recommended

@adamrhurley 

 

That's true. Looks like HP has a mix up here. Its specs says it has USB-C with DP 1.2 but its Manual says  on page 2:

 

         USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer

 

I believe words in the manual that means it does NOT have Alt mode.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.