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‎02-20-2020 01:31 PM

HP Recommended
Product: USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

I just bought a USB-C Dock G5 to use with my HP Pavillion laptop.  I am trying to add a LG monitor connecting with HDMI, but nothing displays.  I am not able to force detection in the Display Settings. I have updated the firmware of the Dock and installed the latest Windows updates.  When I plug in the USB-C, Windows gives and error that "Display Connection Might Be Limited".  I tried the troubleshooting steps provided but did not work.  I did not try a new cord since this one is brand new.  Please help.

13 people had the same question
3 REPLIES 3

‎02-20-2020 02:16 PM

HP Recommended
@jwcolton wrote:

I just bought a USB-C Dock G5 to use with my HP Pavillion laptop. .....

@jwcolton 

 

Are they COMPATIBLE ? What is your HP Pavilion machine ?

 

Regards.

 

 

BH
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‎02-20-2020 02:18 PM

HP Recommended

I have a brand new HP Pavilion - 15-cs3073cl

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‎02-20-2020 02:55 PM

HP Recommended

@jwcolton 

 

The specs of your machine is

 

   https://support.hp.com/si-en/document/c06447667

 

It ONLY has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port. The HP USB-C G5 dock requires TRUE USB-C port  (not just Data transfer port) or Thunderbold 3 port.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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