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‎01-10-2023 03:15 PM

HP Recommended
Product: HP EliteBook 845 G7 Notebook PC (1V4L6AV)

When I take my laptop (EliteBook 845 G7) to a conference room that uses HDMI interfaces to monitors and it uses a HP USB-C Dock G5, the A/V system does not detect a video source (HDMI or DisplayPort) coming out of the dock. However, if I remove the A/V HDMI input cable from dock and plug directly into onboard HDMI port the A/V system picks up the video just fine.

 

I’ve tried a different, brand new dock with same result. I’ve tried disconnecting dock, shutdown laptop and restart with no success. I know the docks work if I substitute the A/V system with a desktop monitor. Any assistance would be appreciated. I really want to use the USB-C dock in conference room because it charges my laptop and connects to internet without having to use separate USB-C adapters.

Category:
3 REPLIES 3

‎01-10-2023 03:44 PM

HP Recommended

@Rick542 

 

Do they work on NORMAL monitors (DP, HDMI ports from the dock) ?

 

Regards.

BH
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‎01-10-2023 05:42 PM

HP Recommended

Yes other hp monitors work fine when connected to HDMI and DisplayPort ports.

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‎01-10-2023 06:04 PM

HP Recommended

Should I try connecting a different laptop, same model, to the G5 dock to see if it's just one?

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