• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-06-2021 07:05 PM

HP Recommended
Product: HP Pavilion Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

I have an HP Pavilion running on Windows 10 64bit processer.  I recently got a USB-C Hub Multi Port adapter so i can display multiple external screens at once.  Unfortunately, when I plug in the external monitors to the USB-C Hub Multi Port adapter, the monitors are not recognized and nothing is displayed.  It's strange because I have external portable keyboard and mouse and when I plug in the USB transmitter into the USB-C Hub Multi Port adapter, my computer seems to recognize it.  Not sure why it does not recognize the monitors I have plugged into the USB-C Hub.  I don't believe the USB-C Hub is defective because it works with my friend's laptop (who has a Dell).  So I'm thinking it's something to do with my HP laptop.  

 

Any help is much appreciated! 

1 person had the same question
1 REPLY 1

‎06-06-2021 09:46 PM

HP Recommended

@Pavilion_001 

 

Not all USB-C ports are the same. We need to know what is your Pavilion ?  Please use the following way to find out the model/product of your machine


                  https://support.hp.com/us-en/document/c00033108


For YOUR security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.