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- USB-C External Monitor turns off

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01-11-2022 01:58 AM
Product: gaming pavilion - 15-cx0002ur
Operating System: Microsoft Windows 11
Hello
I have a problem, and I can't find solution.
I have External Monitor connected to laptop via USB-C and it works fine.
But sometimes it turns off for a few seconds. It just ranomly happens. And it's really annoying.
I've noticed only one relation, sometimes it happens when i switch to another application in dock panel.
It seems to me that the problem is related to video memory, but I'm not sure
I've tried to update drivers (graphics, usb) but it wasn't helpful
Is anyone had simmilar issue?
I have 3440x1440 monitor and it works on 120Hz via usb-c. In adapter settings shown, that monitor uses Intel graphics
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