• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
HP Recommended
gaming pavilion - 15-cx0002ur
Microsoft Windows 11

Hello
I have a problem, and I can't find solution.
I have External Monitor connected to laptop via USB-C and it works fine.
But sometimes it turns off for a few seconds. It just ranomly happens. And it's really annoying.
I've noticed only one relation, sometimes it happens when i switch to another application in dock panel.

It seems to me that the problem is related to video memory, but I'm not sure
I've tried to update drivers (graphics, usb) but it wasn't helpful
Is anyone had simmilar issue?

I have 3440x1440 monitor and it works on 120Hz via usb-c. In adapter settings shown, that monitor uses Intel graphics 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.