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JonathanSG8
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Message 1 of 2
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USB C Mini Dock - HDMI screen not showing as connected (not a display option)

‎02-26-2021 06:53 AM

HP Recommended
Product: Laptop - 14-CF2509na
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

Trying to connect 2 external screens to this laptop - one screen is connected through HDMI. HP support said that another could be connected through USB-c port via Mini Dock. When mini dock is connected - no alternative display shows. All other ports apart from display ports appear to work. 

Any Ideas? 

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banhien
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Message 2 of 2
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‎02-26-2021 12:49 PM

HP Recommended

@JonathanSG8 

 

The specs of your machine is

      https://support.hp.com/gb-en/document/c06970598

 

Looks like its USB-C port does not support video out with nor without a hub/dock You need a USB-C port which supports Alt mode .

 

Regards.

 

 

BH
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