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USB C Mini Dock - HDMI screen not showing as connected (not a display option)

HP Recommended
Laptop - 14-CF2509na
Microsoft Windows 10 (64-bit)


Trying to connect 2 external screens to this laptop - one screen is connected through HDMI. HP support said that another could be connected through USB-c port via Mini Dock. When mini dock is connected - no alternative display shows. All other ports apart from display ports appear to work. 

Any Ideas? 

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HP Recommended



The specs of your machine is


Looks like its USB-C port does not support video out with nor without a hub/dock You need a USB-C port which supports Alt mode .





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