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‎06-03-2019 01:42 AM

HP Recommended
Product: Pavilion 14-ce0505sa
Operating System: Microsoft Windows 10 (64-bit)

Hi - I have just purchased a Pavilion 14-ce0505sa and tried hooking it up to a USB-C Display adaptor and it does not work.  Is this something anyone else has experienced?

 

The spec on the HP website says the port supports display so I am a little confused.

Thanks

1 REPLY 1

‎06-05-2019 02:00 PM

HP Recommended

@Pavilion-0505,

 

Thank you for posting your query on HP Community,

 

Are you using a straight display port cable or an adapter to connect the monitor?

 

Try the monitor on another computer to ensure that the monitor is functional?

 

Do you have a Thunderbolt logo on the USB Type-C port?

 

Could you please share the screen shot of the ports available on your notebook. So that I can provide you with accurate information which should help you resolve this issue. 

 

Waiting for your response!

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

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